Refund & Return Policy
A legal disclaimer
Refund & Return Policy for Microbrand.ch
Last Updated: 02.02.2025
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We want you to be 100% satisfied with your purchase at Microbrand.ch. If you need to return or exchange an item, please review our policy below.
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1. Returns & Eligibility
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You have 14 days from the date of delivery to request a return.
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Items must be unused, in original packaging, and with all accessories included.
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Custom-made or personalized products are non-refundable.
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2. Refund Process
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To initiate a return, contact us at [Your Email] with your order number and reason for return.
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Once we receive and inspect the item, refunds will be processed within 5-7 business days to your original payment method.
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Original shipping fees are non-refundable unless the return is due to an error on our part.
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3. Exchanges
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If you wish to exchange an item, please return the original product and place a new order.
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4. Damaged or Defective Items
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If you receive a damaged item, please contact us within 48 hours of delivery with photos of the defect.
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We will arrange for a replacement or full refund.
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5. Return Shipping Costs
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Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
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We recommend using tracked shipping to ensure your return is received.
📧 For return requests, email us at: info@microbrand.ch